FAQ

Choosing us means investing in quality, expertise, flexibility and most importantly, unparalleled support. With over 20 years of combined experience, we offer cutting-edge diagnostic solutions that are unmatched in reliability and performance.

We source hardware directly from trusted manufacturers, ensuring superior quality and value. All products are tested meticulously before shipping.

Our dedicated team provides fast and comprehensive support, from installation to troubleshooting, seven days a week. Help is always available for our customers at the click of a button.

Anyone can sell you a box, but when you buy from us, you're not just purchasing a product; you're gaining a committed partner in your success who will always be by your side when you need it the most.

Prices shown on our website does not include VAT or any other taxes, as most of our customers are businesses or international clients.

If you are located in the UK, you will be charged 20% VAT automatically.

For all other countries, you may be subject to Import Duties and Local Taxes

Yes, we do! If you are a UK customer, please contact us and provide us your order number.

We offer refurbished Military Grade Toughbooks and Toughpads only, which are more robust and durable than any laptops on the market, making them the perfect choice for any working environment, not to mention significantly better resale value. All our laptops are selected to work best with our diagnostic devices and software, meeting the required specifications and ensuring the best user experience.
If you have a particular laptop model in mind, we can supply it as a custom order.
All our laptops come with a 12-month warranty, including the batteries.

All digital goods and services will be delivered electronically. You will not receive physical items like a hard drive or USB drive. Once you have placed your order, we will contact you via WhatsApp within 1-2 business days for remote installation or send you a download link.

For physical goods, we dispatch most of our orders on the next working day but custom-made orders can take longer. We do not guarantee arrival times. You can use the tracking number provided to track your package location and expected delivery date. For international delivery, please check your email often, as the courier company could contact you if they require any additional information or documents from you. Not providing the required documents promptly could delay your delivery. Read delivery information for more details.

Yes! We ship our orders using either Royal Mail, FedEx, UPS or DHL. If there is a specific delivery service you would like us to use, for example DHL Express, just let us know. You may have to pay extra.

You can track your order using this link by providing your Order Number or Tracking Number: Track My Order

If you missed your order, you can reschedule your delivery by contacting the courier or through the delivery confirmation emails from the courier.

We will provide technical support, troubleshooting and maintenance services for 6 months, as of the date of delivery, unless otherwise agreed. Customers under warranty can expect readily available technical support in the case of software malfunction, for FREE in most cases unless stated otherwise. Read warranty for more details.

Our physical goods come with a twelve (12) month warranty from the date of delivery. This warranty covers both hardware and software malfunctions, including parts. It does not cover damages from incorrect use, improper handling, or unauthorized modifications. Removing the serial number sticker will void the warranty. Read warranty for more details.

We offer a 30-day money-back guarantee for products in their original packaging and condition. To initiate a return, contact our customer support with a valid Proof of Purchase. Shipping costs are your responsibility. No returns or refunds are available for digitally delivered products once delivered. Exceptions apply under specific conditions. Read return/refund policy for more details.

Yes, you can cancel your order before it's dispatched and receive a refund. Simply contact our customer support team via email or WhatsApp to request the cancellation. Once the request is processed, we will refund your payment through your original method..

Yes, we provide technical support. For digital products, we offer support, troubleshooting, and maintenance for six months from the delivery date. For physical goods, we guarantee hardware and software for twelve months, covering any malfunctions and parts. Free support and advice for software issues is available via WhatsApp and TeamViewer.

To receive technical support, you MUST have WhatsApp and a valid proof of purchase ready. Go to Tech Support and request for tech support. Our member of staff will answer swiftly to assist you.

Teamviewer is a remote access and control computer software. We need it to remotely access your computer so we can install or repair software on your computer without being physically present. On your computer, use the download link provided [Teamviewer] to download Teamviewer QuickSupport. Select the correct operating system and follow the prompts to install Teamviewer.

We work Monday - Friday, 8am-5pm GMT/BST, and will answer any messages as soon as possible.

Yes, we accept secure payment methods such as Paypal, credit and debit cards. Yes, our website is perfectly safe. We take your privacy very seriously and we do not store your payment information.