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S.O.S One-Time Remote Diagnostic Tool Troubleshooting & Technical Support (Max. 30 minutes)
S.O.S One-Time Remote Diagnostic Tool Troubleshooting & Technical Support (Max. 30 minutes)
S.O.S One-Time Remote Diagnostic Tool Troubleshooting & Technical Support (Max. 30 minutes)
S.O.S One-Time Remote Diagnostic Tool Troubleshooting & Technical Support (Max. 30 minutes)

S.O.S One-Time Remote Diagnostic Tool Troubleshooting & Technical Support (Max. 30 minutes)

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£60.00 - £120.00
£60.00
£60.00 - £120.00
£60.00

Description

Express Worldwide Delivery

Get your order delivered anywhere in the world, usually within 3-5 days

30-day Money Back

All our physical products come with a money-back guarantee for your ease of mind (T&C apply)

1 Year Comprehensive Warranty

Rest assured that your investment is well-protected and support is always available

Remote Support Available

Our team of IT and OEM experts is always ready to provide support via TeamViewer

ONE-TIME Remote Diagnostic Tool Troubleshooting & Technical Support (TeamViewer)

Professional remote troubleshooting, fault finding, and system assessment service for OEM and dealer-level vehicle diagnostic tools, software, and system setups across most vehicle brands.

This service is delivered remotely via TeamViewer. Please ensure TeamViewer is installed on your laptop before booking.

Who Is This Service For?

This service is ideal for customers who:

  • Have purchased diagnostic tools or software from any supplier

  • Own older systems that are out of warranty

  • Are experiencing software, communication, or configuration issues

  • Require expert assistance without spending hours troubleshooting themselves

Whether your equipment was purchased from us or elsewhere, our team can help restore functionality and performance.

Why Choose Our Remote Support?

Modern diagnostic systems are complex and often involve:

  • Multiple software layers

  • Firmware dependencies

  • Drivers, licenses, and operating system compatibility

Not all vendors have the technical capability or experience to support customers once issues arise. Our dedicated technical support team has over 20 years of combined experience, supporting workshops, fleet operators, and professional technicians worldwide.

Let us handle the IT and software complexity so your diagnostic tools work as intended—saving you time, frustration, and lost revenue.

Common Issues We Can Assist With

  • New hardware setup and configuration

  • Driver installation and repair

  • Corrupted or malfunctioning diagnostic software

  • License, key, or timeout issues

  • Interface firmware updates

  • Windows update or compatibility problems

  • Diagnostic interface not communicating

  • And many other software or system-related issues

Service Details & Important Notes

  • One-time remote support session (up to 30 minutes)

  • Delivered via TeamViewer

  • Once remote access has been granted and work has begun, this service is non-refundable

  • This service covers troubleshooting and assessment; outcomes depend on system condition and third-party software limitations

Before You Purchase

Please contact us prior to purchase to confirm suitability and ensure we understand your issue. This allows us to provide the most efficient and effective support possible.

⚠️DISCLAIMER

Product descriptions are provided for guidance only and may not be 100% accurate.

Due to the technical and high-value nature of diagnostic equipment, we strongly recommend contacting us before purchasing. A quick call or message allows us to understand your requirements and provide accurate advice—helping you make a confident and informed decision.

Frequently Asked Questions (FAQ)

Can I get a diagnostic system with X, Y, and Z brands, all on one computer?

Yes, we can build a fully custom-made diagnostic system with any combination of manufacturer software that are conflict-free with ease of use and longevity in mind. Feel free to reach out for a quote.

I have placed my order. How are the goods delivered to me?

All digital goods and services will be delivered electronically. You will not receive physical items like a hard drive or USB drive. Once you have placed your order, we will contact you via WhatsApp within 1-2 business days for remote installation or send you a download link.

For physical goods, we dispatch most of our orders on the next working day. We do not guarantee arrival times. You can use the tracking number provided to track your package location and expected delivery date. For international delivery, please check your email often, as the courier company could contact you if they require any additional information or documents from you. Not providing the required documents promptly could delay your delivery. Read delivery information for more details.

What is the warranty on your physical goods?

Our physical goods come with a twelve (12) month warranty from the date of delivery. This warranty covers both hardware and software malfunctions, including parts. It does not cover damages from incorrect use, improper handling, or unauthorized modifications. Removing the serial number sticker will void the warranty. Read warranty for more details.

Do you provide returns or refunds?

We offer a 30-day money-back guarantee for products in their original packaging and condition. To initiate a return, contact our customer support with a valid Proof of Purchase. Shipping costs are your responsibility. No returns or refunds are available for digitally delivered products once delivered. Exceptions apply under specific conditions. Read return/refund policy for more details.

Can I cancel my order if it was placed by mistake?

Yes, you can cancel your order before it's dispatched and receive a refund. Simply contact our customer support team via email or WhatsApp to request the cancellation. Once the request is processed, we will refund your payment through your original method.

Do you accept secure payment methods and is your website safe?

Yes, we accept secure payment methods such as Paypal, credit and debit cards. Yes, our website is perfectly safe. We take your privacy very seriously, and we do not store your payment information.